At Emterra Group, we know that dependable service and responsive support make all the difference. Whether you’re looking for information, exploring service options, or need help with a current pickup, our teams are here to provide clear answers and practical solutions.

To ensure your request gets to the right team as quickly as possible, please choose one of the options below:

  • General Inquiries & Quotes

    Looking for more information or trying to connect with the right team?

    Use this option for:

    • Requests for quotes or proposals
    • Business or municipal service inquiries
    • Human Resources inquiries
    • Media requests or partnership opportunities
    Get More Information

  • Customer Service Requests

    Are you a resident or current customer and need service support?

    Use this option for:

    • Missed or delayed pickups
    • Bin or container issues
    • Service schedule questions
    • Account‑specific service requests
    Get Customer Service Support

FAQ

Collections

Missed Collections

If your recycling was not picked up, please contact your local Emterra office as soon as possible to notify our team. Upon providing your address, our teams will ensure that your waste is picked up in a timely manner. For a list of Emterra locations, visit: https://www.emterra.ca/pages/locations

Holiday Collections

Holiday collection schedules vary per city and holiday. Consult your municipality’s collection schedule for detailed updates on your curbside collection.

Regular Collections

You will find a copy of your collection schedules below based on location. Please note that sometimes, due to extenuating circumstances, pickup dates and times may vary.

British Columbia

Saskatchewan

Manitoba

Ontario

Bins & Containers

My bins were damaged post-collection. What can I do about this?

Please contact your local Emterra office to provide further details, along with visual confirmation of your broken bins. New bins are provided on a case-by-case basis.

For a list of locations, visit: https://www.emterra.ca/pages/our-locations

What types of bins/containers do you have for sale/rental?

At Emterra, we offer the following:

See all our products here: https://www.emterra.ca/collections

Feedback

I’d like to leave a review for an Emterra site.

We appreciate all feedback to help develop and improve our services. To submit feedback of on one of our sites or employees, please email info@emterra.ca with further details. You can also leave a Google Review for a particular Emterra site by searching for the site on Google.

I’d like to file a complaint against an Emterra driver.

Safety is of the utmost importance to us at Emterra. If you’ve had an unsafe experience with one our crew members, please email info@emterra.ca with further details including time and location, and the truck number if possible.